Special payment relief for eThekwini municipality clients in arrears

eThekwini Municipality customers who are in arrears because of the lockdown are in line for special payment relief.

The Executive Committee has today approved a tabled report detailing the plan.

The report outlines a plan to reverse the total interest raised – if a customer with a debt of 90 days or older – pays 50 percent of their arrears on or before 30 June.

The remainder of the debt will then be put on a payment plan.

But if a customer on this payment plan defaults – the interest will be reinstated.

According to the report – the City’s collection rate before the lockdown was between 95% and 105%.

It says this rate plummeted to 56% in April – which is the lowest ever collection rate for eThekwini

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